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You can update your contact information at any time. If your email address has changed or you have a question please contact me.
Will everyone who applies be successful?
There's a few things that an applicant must be for their application to be successful, which includes being over 18 at the time gates open, being flexible, patient, reliable and friendly, and being able to look after themselves and others. Not everyone will be successful, but if you do miss out you can ask to be placed on the 'Volunteer Waiting List'.
When will I find out if I have a Volunteer spot?
All Volunteer applicants will be notified by 6pm on Monday 21 October 2019.
How long do Volunteer shifts go for?
Volunteer time commitment usually consists of two separate 4-hour shifts over the weekend, which make up a total of 8 hours, unless otherwise agreed in writing.
Am I required in the lead up?
No. Tickets are to be collected when you arrive. Please be sure to check emails regularly. You will receive your shift details and all correspondence this way.
How do I receive my ticket?
You receive your ticket upon arrival, either at the Meredith Memorial Hall, or at Reception, depending on what time you arrive.
If you are arriving on Saturday between 6am and 2pm
If you arrive between these hours, please go to the Meredith Memorial Hall, present your photo ID to receive your wristband. The Meredith Hall is on the corner of Staughton and Wilson Streets, two blocks along Staughton Street on the left hand side, after you turn off from the Midland Highway at the pub. This is roughly 13kms before you arrive at the front gate.
If you are arriving at any other time or via the Supernatural Express
Please go directly to the Accreditation window at Reception where you will receive your wristband on presentation of your photo ID.
When will I find out my shifts?
Confirmation of shifts will be sent out via email roughly 6 - 8 weeks prior.
If you are successful before the end of January, you can select the pair of shifts that suit you best. The benefits of this are that you can choose the area where you’d like to volunteer, you can plan with other volunteers to work similar shifts, you can elect to work early shifts, later shifts or a combination, and you can avoid missing an artist you’d really like to see. Please keep in mind that shifts are selected on a first-in, best-dressed basis. You will only be able to select one pair of 4-hour shifts (8 hours in total) and shift pairings cannot be de-coupled.
Where do I go at the beginning and end of my shift?
In most cases volunteers sign in (at the beginning of the shift) and sign out (at the end of the shift) with the Sign In team, located behind Helper Hut Central, to the right of the stage. If you are unsure about where you will need to sign in and out, please ask your Manager before you arrive.
If I apply to become a Volunteer and miss out, is there any other way I can receive a Volunteer spot?
There is no way to guarantee that you will receive a Volunteer spot, but you are more than welcome to sign up for the Volunteer Waiting List.
Why is there a Volunteer Agreement?
To keep things fair for everyone, including the Volunteers, it’s important that we make sure every Volunteer honours their commitment by completing their shifts. It also allows Volunteers to be covered under our insurance. We ask all Volunteer applicants to complete this agreement. Please be sure to read the Agreement prior to agreeing to it.
Why do I need to supply credit/debit card details?
To complete your initial application a $5 application fee will be required. If you accept a Volunteer spot, we want your assured presence. So please only apply for a Volunteer spot and agree to shifts if you’re really really sure that you are willing and able to attend and complete your shifts.
If you breach the Volunteer Agreement, Terms and Conditions or any of our policies, your credit/debit card will be charged with the cost of the ticket (including booking fee), plus an administration fee of $150. If you’re not offered a Volunteer shift, your $5 application fee will be refunded to you. You may be breath tested to ensure you are under .05 when you sign in.
We don't offer work experience in the lead up. The best way to get involved is by Volunteering over the weekend.
Looking for a paid role?
From time to time there are opportunities for paid work. Paid roles require a minimum of 16 hours work across the weekend. In addition, roles with the Site Operations department require weekday availability for four weeks in advance, as well as over the weekend itself.
If you are interested in a paid role please indicate within your application.
What if I need support?
MMF Pty Ltd is an equal opportunity employer and we provide you with as much support as we can.
Notify your Manager or visit Sign In if there is anything troubling you that you would like us to be aware of. This may include accessibility, welfare needs and medical conditions. Your privacy is always respected and we will listen without judgement.
You can also make use of the Helper Hotline by calling or texting 0430 091 120. Welfare and medical support is available from First Aid (located to the right of the stage) 24 hours over the course of the weekend.
You can also register any medical conditions with First Aid during the weekend, as well as have your medication safely stored there.
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